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Advice for Wheelchair users

Advice for wheelchair users

For safety reasons, and to aid evacuation in an emergency, we recommend that wheelchair users attend The Championships with an able-bodied companion.

Recommended routes

The recommended route around the grounds for wheelchair users is clearly marked on a special map/information leaflet, available at the Gates during the tournament. This map provides details of the location of appropriate toilets and catering areas which are all easily accessible.

Viewing areas for wheelchair users

In order to meet local authority safety requirements and to ensure the effectiveness of any emergency evacuation, wheelchair users may ONLY occupy designated wheelchair areas.

Centre Court:
There are reserved spaces for wheelchair users (ticket holders only) on Centre Court at the south end via Entrance a, at the north end via Entrance K between Staircases 12 & 14 and at higher levels via lifts at the south-east and north-west of the stadium.

Centre Court seating plan

No.1 Court:
There are reserved spaces for wheelchair users (ticket holders only) on No.1 Court on Level 2 (East, Gangs 8 & 12 and West, Gangways 26 & 30). Both areas are accessible via the SW Hall or the Aorangi Pavilion forecourt.

No.1 Court seating plan

Court 6: There is an unreserved viewing area set aside for wheelchair users on the west side of Court 6.

Court 11: There is an unreserved viewing area set aside for approximately 10 wheelchair users in front of the main stand of Court 11. Access is via the entrance to the main stand, near Gate 12.

Court 18: There is limited unreserved space for wheelchair users on the east side of Court 18. Access is via St. Mary's Walk and the central entrance to the court level stand.

Courts 14, 15, 16, 17 & 19: There is limited unreserved space for wheelchair users on the west side of Courts 14, 15, 16, 17 and at the south-east corner of Court 19.

Large screen TV & Aorangi Terrace: The main grass level of the Aorangi Terrace, from which the Large Screen TV may be viewed, has ramped access and a reserved area.

Toilets

Appropriate toilet accommodation, using a 'RADAR' key available from the entrance gates and Information Kiosks, is located at:

Near the SW Hall of Centre Court, via a ramp from the South Concourse
At the north of Centre Court, via the North Concourse
At Level 5 of Centre Court near Wheelchair areas
In the Level 2 Halls at each corner of No.1 Court
At the north of Court 18, under the main stand
To the west of Court 11, inside Gate 12

Catering facilities

All Championships catering outlets are directly accessible for our disabled visitors and wheelchair users.

Catering facilities

Electric Scooters

A limited number of parking spaces for small electric scooters (pavement vehicles only) is available inside the Grounds. The scooters must not be left unattended except in designated areas; they should be brought into the Grounds via Gate 4 where a uniformed security guard will advise a suitable parking location.

Assistance

If you require any assistance, please ask a uniformed Guard/Steward or any member of the All England Club's staff.

Safety at The Championships

In order to meet local authority safety requirements and to ensure the effectiveness of any emergency evacuation, wheelchair users may ONLY occupy designated wheelchair areas and must remain in their wheelchairs.

The 2009 Wheelchair Ticket Ballot

There will be reserved spaces for wheelchair users on the Centre, No.1 and No.2 Courts at the 2009 Championships. A leaflet explaining how to enter the ballot for these spaces is available from either of the Gate 3 or Centre Court (south-west) Information Desks during The Championships. and in the link below.

AELTC Public Ballot

Accessibility

The Committee and Management of the All England Club endeavour to provide a high standard of accessible facilities for visitors and spectators with a disability, including those using a wheelchair.

If you have any comments or suggestions for further improvement please write to the Chief Executive at the following address: The All England Lawn Tennis Club, Church Road, Wimbledon SW19 5AE.

Contact Details

Normal opening hours for the Ticket Office: Mon - Fri: 09.00 - 17.00 (GMT) (excl. Bank Holidays).

Telephone: 020 8971 2473.

If you are phoning with an enquiry about the ballot for wheelchair spaces, please specify this when you call and you will be transferred to the relevant member of the Ticket Office team.

Note: The Ticket Office is available for all ticket and ballot enquiries but is NOT a Box Office.

All visitors to The Championships are reminded that play can be suspended at ANY time due to rain.

Rain delay procedures

Covering of the courts

The courts are covered on the Referee's decision. The sooner the courts are covered the less time is needed for them to dry out and for play to resume. Occasionally, if the advice from the London Weather Centre is such, the courts may be covered before the rain arrives. In the interests of the public, play is resumed as soon as possible.

Warm-up

Players are officially entitled to 15 minutes from the time the match is called to the time they are due on court. According to the rules, no warm-up is allowed if the delay is 10 minutes or less. If the delay is 11-20 minutes, a three minute warm-up is allowed and if the delay is 20 minutes or more a five minute warm-up is allowed.

Cancellation of play due to rain

Details of the Raincheck policy introduced in 2001 are as follows and apply to all 13 scheduled days of The Championships, including the final Sunday:

i. If there is less than one hour's play because of rain on the court for which tickets have been bought, the original purchasers of the tickets (for that court on that day) will be refunded with the amount which they paid for the tickets for the day concerned. The maximum refund payable will be equal to the face value of those tickets.

ii. Purchasers of Ground passes at the turnstiles (except those purchased after 5.00 p.m.) will be eligible for a full refund if there is less than one hour's play on any of Courts 2-19 inclusive.

iii. If there is more than one hour's play but less than two hour's play refunds will be limited to half the amount paid.

iv. The Referee's decision on how much play has taken place will be final.

v. Only the original purchasers are eligible for refunds under this policy. Refunds will be paid out automatically for tickets bought in advance, but tickets bought at the Club's turnstiles (prior to 5.00 p.m. only) should be returned without delay to:

The Ticket Office
The All England Lawn Tennis & Croquet Club
“Raincheck”
P.O. Box 98
London SW19 5AE

vi. In view of the numbers that could be involved, please do not call at the Club's Ticket Office nor telephone the Club.

vii. Tickets purchased at the Ticket Resale kiosk are not covered by this policy as the monies are passed on to charity.

viii. Separate terms and conditions apply to:
a) Debenture Holders, as notified by The All England Lawn Tennis Ground plc. (Debenture holders wet weather information)
b) Any extra days of play.

Please note that in the event of any curtailment or cancellation of play, due to any cause (other than negligence of the Club) other than rain, it is regretted that no refund of money can be made.

Changes to the match schedule

Occasionally, when circumstances necessitate, we change the published Order of Play. We recognise that this may be frustrating and apologise for this.

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